FAQs / Friendly Notes
FAQs & Friendly Notes
St Nectan’s Glen and all our staff are very excited to welcome and meet you!
To assist you the best we can, we have selected the most frequently asked questions to make your journey, arrival, visit and return an experience you will remember for all the right reasons – but we can’t organise the sunshine or light traffic!
St Nectan’s Glen is a place where peace, spirituality and tranquillity is sought after by all who visit it, so we would be thankful if everyone could respect the serene and calm environment and their fellow visitors.
Do you have parking?
We have an allocated car park with limited capacity. For your information, our peak times are between 12.00noon to 3.00pm.
The alternative car park situated at PL34 0BD, ran by the local farmer and charged at £3 per day, is also open during the summer months and offers a lot more parking availability.
What does your admission fee cover?
The admission fee is to access our truly unique and mesmerising waterfalls. Our Nature Trail, Tree of Life Café, ice cream parlour, gift shop and woodland walk are all free of charge to access. See our Prices & Tickets page for more information on fees.
Can I buy admissions tickets online and do I need to book before travelling?
Admission tickets cannot be purchased online at this time but can be bought from our Café and Gift Shop, on site. You do not need to book prior to your visit. Please check our Opening Times for up to date information.
How far is the waterfall from your car park?
The waterfall is accessible via the woodland walk and is approximately 1 mile long.
Please ensure you keep the track clear, waste and dog-poo free and keep dog on leads.
Can I take a pushchair or scooter on the woodland walk / what if I have walking difficulties?
The path for the woodland walk is not suitable for pushchairs or scooters or people with walking difficulties.
What footwear should I have on?
We advise appropriate footwear, including wellies/waterproofs, as the paths and trails are as nature intended: with lumps, bumps, holes, slopes, mud and steps.
In order to see the waterfall close up (for the most magical of sight), it is best to wear waterproof shoes or boots to enable you to walk in the shallow pool below safely and drily! Or else, go as nature intended, and take your shoes/socks off and feel the fresh clear water run between your toes – and it’s great for your blood circulation too!
Are children allowed to visit?
Children, families, couples, singletons, pets, wizards and witches, dragon and fairy friends …everyone is very welcome at St Nectan’s Glen. Just make sure to be on your best behaviour!
For the sake of tranquillity and peace, we kindly request that you refrain from screaming/shouting or loud play at the waterfalls. This should not, by any means, lessen your excitement or enthusiasm, just how loudly you express it.
For children’s safety, please ensure that they are accompanied by an adult at all times.
Are dogs allowed?
We love animals so well behaved dogs are very welcome in the woodland and main waterfall area. Please keep them on leads at the waterfall and ensure you poo-pick after your dog. This is for the sake of all folk…
It is the responsibility of each dog owner to ensure their animal does not disturb the peace and calm surrounding the waterfalls and fellow visitors, with either constant barking or bad behaviour. Please respect nature, visitors, staff, residents and our community.
Do you have toilet facilities?
Yes, we have toilets outside our café.
Do you have a gift shop?
We have a great gift shop on site selling some of the most unusual, beautiful and varied gifts, stationery, jewellery, fairy and dragon collections, and home accessories you could ever wish to find. Whatever your age, there is something for everyone! Please look at our Opening Times page for last entry and closing times. You can also buy online right now, by visiting our e-shop.
Do you sell face masks / coverings?
Following on from the COVID-19 pandemic and as of July 24th 2020, it is mandatory to wear a face mask in shops/various public places and we are pleased to be selling beautifully branded and antimicrobial ones in our gift shop and café (subject to availability), suitable for all adults and children.
Is there somewhere to eat, have a drink or an ice cream?
We have our Tree of Life café serving truly delicious homemade food, tasty Cornish Afternoon Tea and cakes to get your taste buds dancing. Tea, coffee and a variety of other hot and colds drinks are also available. You can grab & go or sit comfortably at our tables – socially distancing of course! In the summer months, we also have an Ice Cream Parlour serving one of the best Cornish ice creams and milshakes! Please look at our Opening Times page for last orders and closing times. For the latest Covid-related information, please visit our covid-19 page.
What do you do with admission fees and contributions?
We are working hard to protect and conserve the woodland and waterfall for the benefit of current and future generations. Your visit and contribution help to cover our costs and you can see our work on Our Conservation Work page for more information. All charges include VAT, which means you are assisting the Treasury as well!